Privacy Policy: Fair and Honest Water
Effective date: [EFFECTIVE DATE]
Fair and Honest Water ("we," "us") installs water filtration systems in Orange County, NY. We're located at [STREET ADDRESS], Warwick, NY 10990. This policy explains, in plain English, what information we collect, how we use it, and the choices you have.
What we collect
- Meta (Facebook/Instagram) instant forms: when you submit one of our lead forms, Meta sends us what you entered, such as your name, phone number, email, town or ZIP, whether you're on city water or a well, and any answers to our questions. Meta's own privacy policy covers what Meta collects.
- Our website forms: your name, email and/or phone, ZIP, water source, your message, and the page you submitted from.
- Texts, calls, and emails with us: the messages you send us and notes about our conversations and your water test.
- Website data: our website uses no analytics and sets no first-party cookies. Google Fonts (which loads our typefaces) receives your IP address when you visit. jsDelivr delivers the Supabase code library that our forms use. Meta Pixel: currently turned off. If we turn it on, it will set the
_fbpcookie, plus_fbcwhen you arrive from one of our ads, so Meta can measure our ads. We will update this policy when it's on.
How we use it
To reply to your request, schedule and perform your free water test, give you a quote, install and support your system, and keep records of our work with you. We don't sell your personal information.
Text messages
- Consent is optional. We text you only if you check the optional consent box or ask us to text you. You never have to agree to texts to get a test or buy a system.
- Who texts you: today, Paul texts you personally from his own phone about your water test and quote. We may add automated messages later, such as appointment confirmations and reminders.
- How often: a handful of messages over several weeks while your request is open, and replies to your questions.
- Cost: your carrier's normal messaging rates may apply.
- Rates, frequency, help: Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help.
- Stopping: reply STOP (or just tell us to stop) and we won't text you again. Questions? Reply to any text, or contact us below.
- No sharing: we do not share, sell, or rent your mobile number or your text-message consent with any third party for their marketing.
You can unsubscribe at any time with the link in our emails or by replying "unsubscribe." We'll still send messages you need about a scheduled test or an install you've bought.
Who we share with
Only who we need to do the work: licensed installers who come to your home, and the service providers that run our website and lead handling: Netlify (hosts our website), Supabase (stores form leads), a Cloudflare Worker (sends us lead alerts), Google Fonts (website fonts; receives visitor IP addresses), and jsDelivr (delivers the Supabase code library). We may disclose information if the law requires it. We never share your mobile number or SMS consent for anyone's marketing.
How long we keep it
We keep lead information for [RETENTION PERIOD, e.g. X months] after our last contact if you don't buy. We keep customer records for [RETENTION PERIOD] for service and tax purposes, and do-not-contact requests permanently so we honor them. You can ask us to delete your information at any time, except what we're required to keep.
Your choices
Ask us to see, correct, or delete your information, or to stop contacting you, using the contact details below.
Security
We use reasonable measures to protect your information. No system is perfectly secure.
Contact
Fair and Honest Water, [STREET ADDRESS], Warwick, NY 10990
Phone: [PHONE] · Email: [EMAIL]
Updates
We may update this policy. We'll post the new version on this page with a new effective date. Significant changes apply only to information collected after they're posted, unless you agree otherwise.